Our Terms & Conditions

Terms and Conditions
Last Updated: 2nd Dec 2023

By accessing or using the FB Star website and its services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our website. If you do not agree with any part of these terms, you should discontinue using the website.

1. General Information
FB Star is a registered business offering electronics and home appliances. These terms govern your use of the website and any purchases made through our online store.

2. Product Information
Availability:
Products listed on the website are subject to availability. We strive to keep our inventory up-to-date, but some items may be out of stock or discontinued.

Pricing:
All prices listed on the website are in Rwf and are subject to change. While we strive to provide accurate pricing information, FB Star reserves the right to correct any errors in pricing, even after an order has been placed.

Product Descriptions:
We attempt to provide accurate descriptions and images of the products, but there may be minor differences between the product’s appearance and its actual look.

3. Account Information
To make purchases or use certain features on the website, you may need to create an account. You agree to provide accurate and complete information when creating an account and to keep your login credentials confidential.

4. Ordering and Payment
Order Acceptance:
Once you place an order, you will receive a confirmation email. This does not signify that your order has been accepted. We reserve the right to refuse or cancel any order for reasons such as product unavailability or suspicion of fraudulent activity.

Payment:
Payment is required at the time of order placement. We accept payments via [list payment methods].

5. Shipping and Delivery
Shipping Information:
We offer shipping within Rwanda . Shipping times and costs will vary based on your location. Once an order has shipped, you will receive a tracking number to monitor the delivery status.

Delivery Issues:
FB Star is not responsible for delays caused by the shipping carrier or incorrect delivery addresses provided by the customer.

6. Returns and Refunds
Return Policy:
We accept returns on eligible products within 30days from the date of delivery. Please refer to our Shipping & Returns page for full details on how to process returns.

Refunds:
Refunds will be issued to the original payment method, provided the returned item meets our return policy criteria.

7. Privacy and Security
Your privacy is important to us. We collect and use personal information only as described in our Privacy Policy. We employ secure measures to protect your data during transactions.

8. Intellectual Property
The content on our website, including text, graphics, logos, images, and software, is owned by FB Star or its content providers and is protected by copyright laws. You may not use any content from the website for commercial purposes without prior written consent.

9. Limitation of Liability
FB Star is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website or the purchase of products, even if we have been advised of the possibility of such damages.

10. Prohibited Uses
You agree not to use the website for:

Any unlawful purpose.
Interfering with or disrupting the operation of the website.
Violating any applicable laws or regulations.

11. Modifications to Terms
FB Star reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and the updated date will be reflected at the top. By continuing to use the website after any changes, you accept the modified terms.

12. Governing Law
These Terms and Conditions are governed by the laws of Rwanda  Any legal action or proceeding related to these terms shall be brought exclusively in the courts of Jurisdiction.

13. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: info@fb5star.com
Phone: 0788308075
By using the FB Star website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.